Refund Policy

Purpose

This Refund Policy explains how refund questions are handled for KZ Pay software purchases and how that differs from refunds of payments made by a merchant's own customers.

KZ Pay Software Purchase Refunds

KZ Pay software purchases may be eligible for a refund within fourteen (14) days from the purchase date under the refund terms shown in the Freemius checkout and End User License Agreement at the time of purchase.

If the paid software has not been downloaded, used or otherwise accessed, a refund request made within fourteen (14) days from the purchase date may be approved under those checkout terms.

If the software has been downloaded, used or otherwise accessed, refund requests made within the same fourteen (14) day period are reviewed case by case. The decision depends on the reason for the request, product access, subscription status, support history, checkout records, payment-provider records, suspected misuse and applicable law.

Requests that meet the refund terms shown in the Freemius checkout or Freemius EULA will be handled under those terms. Requests outside those terms may be refused.

Freemius Checkout and Billing

KZ Pay checkout, subscriptions, billing, invoices, payment information, license information, Customer Portal data and subscription status may be handled through Freemius.

The specific refund terms displayed in the Freemius checkout or Freemius EULA apply to the purchase flow selected by the customer. Refund processing, cancellation controls, invoices and billing records may be handled through Freemius or its payment providers.

Trial

KZ Pay currently offers a 7-day free trial with no credit card required when the free-trial checkout flow is used.

If the customer chooses a paid trial or direct purchase checkout flow, the payment terms shown at checkout apply.

Subscriptions and Cancellations

Cancellation stops future renewal and may affect license-managed access according to the active Freemius subscription configuration.

Cancellation does not automatically refund previous charges. Customers should cancel before the next renewal date if they do not want the subscription to continue.

Renewal payments, upgrades, billing-cycle changes and additional license purchases may be non-refundable unless the Freemius checkout terms, applicable law or a specific support decision require otherwise.

How to Request a Software Refund Review

Contact KZ Pay product support at support@group-starlight.com and include the purchase email, license/order reference if available, product name and reason for the request.

Do not send card numbers, Kaspi Pay API keys, passwords or private customer payment credentials.

Non-Refundable Situations

Refunds may be refused where the request is connected to misuse, abuse, chargeback fraud, redistribution, license sharing, unsupported environments, third-party service decisions, completed custom work, or issues outside the KZ Pay product scope.

Refunds may also be refused where the customer continued using the product after the issue was resolved or after receiving support.

Merchant Customer Payment Refunds

Refunding a KZ Pay software purchase is different from refunding a customer's Kaspi payment processed by a merchant.

Automatic API refunds are not available with the current Kaspi QR integration. Process the monetary refund in the Kaspi Pay app first, then record it in WooCommerce.

KZ Pay is independently developed by Group Starlight and is not affiliated with, endorsed by, sponsored by, or an official product of Kaspi.kz. Kaspi and related trademarks belong to their respective owners.

No Confusion Between Software and Store Payments

Group Starlight does not control the merchant's customer relationship, product returns, shipping, store policies or Kaspi Pay account decisions.

Merchants remain responsible for their own customer refund policies and payment records.

Abuse, Fraud or Policy Misuse

Group Starlight may evaluate refund requests for suspected fraud, abuse, chargeback misuse, license misuse or violation of the Terms & Conditions.

Group Starlight may suspend support, downloads, updates or license access where misuse or policy violation is detected.

Statutory Rights

Nothing in this Refund Policy limits rights that cannot be limited under applicable law.

Contact

For refund questions about KZ Pay software purchases, contact support@group-starlight.com.