Refund Policy

Purpose

This Refund Policy explains how refund questions are handled for KZ Pay software purchases and how that differs from refunds of payments made by a merchant's own customers.

KZ Pay Software Purchase Refunds

Group Starlight evaluates KZ Pay software purchase refund requests case by case.

The decision depends on the reason for the request, product access, subscription status, support history, checkout records, payment-provider records, suspected misuse and applicable law.

Submitting a request does not guarantee a refund.

Freemius Checkout and Billing

KZ Pay checkout, subscriptions, billing, invoices, payment information, license information, Customer Portal data and subscription status may be handled through Freemius.

Refund processing, cancellation controls, invoices and billing records may be handled through Freemius or its payment providers.

Trial

KZ Pay currently offers a 7-day free trial with no credit card required when the free-trial checkout flow is used.

If the customer chooses a paid trial or direct purchase checkout flow, the payment terms shown at checkout apply.

Subscriptions and Cancellations

Cancellation stops future access or renewal according to the active Freemius subscription configuration.

Cancellation does not automatically refund previous charges. Customers should cancel before the next renewal date if they do not want the subscription to continue.

How to Request a Software Refund Review

Contact KZ Pay product support at support@group-starlight.com and include the purchase email, license/order reference if available, product name and reason for the request.

Do not send card numbers, Kaspi Pay API keys, passwords or private customer payment credentials.

Non-Refundable Situations

Refunds may be refused where the request is connected to misuse, abuse, chargeback fraud, redistribution, license sharing, unsupported environments, third-party service decisions, completed custom work, or issues outside the KZ Pay product scope.

Refunds may also be refused where the customer continued using the product after the issue was resolved or after receiving support.

Merchant Customer Payment Refunds

Refunding a KZ Pay software purchase is different from refunding a customer's Kaspi payment processed by a merchant.

Automatic API refunds are not available with the current Kaspi QR integration. Process the monetary refund in the Kaspi Pay app first, then record it in WooCommerce.

KZ Pay is independently developed by Group Starlight and is not affiliated with, endorsed by, sponsored by, or an official product of Kaspi.kz. Kaspi and related trademarks belong to their respective owners.

No Confusion Between Software and Store Payments

Group Starlight does not control the merchant's customer relationship, product returns, shipping, store policies or Kaspi Pay account decisions.

Merchants remain responsible for their own customer refund policies and payment records.

Abuse, Fraud or Policy Misuse

Group Starlight may evaluate refund requests for suspected fraud, abuse, chargeback misuse, license misuse or violation of the Terms & Conditions.

Group Starlight may suspend support, downloads, updates or license access where misuse or policy violation is detected.

Statutory Rights

Nothing in this Refund Policy limits rights that cannot be limited under applicable law.

Contact

For refund questions about KZ Pay software purchases, contact support@group-starlight.com.