{"id":2220,"date":"2026-09-07T21:16:39","date_gmt":"2026-09-07T21:16:39","guid":{"rendered":"https:\/\/group-starlight.com\/refund-policy\/"},"modified":"2026-09-07T21:16:39","modified_gmt":"2026-09-07T21:16:39","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/group-starlight.com\/ru\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t<article class=\"starlight-resource-page starlight-resource-page--legal starlight-resource-page--hierarchy starlight-resource-page--auto starlight-legal-page starlight-legal-page--refund\" aria-labelledby=\"starlight-legal-refund-title\">\r\n\t\t\t<div class=\"starlight-resource-page__container starlight-legal-page__container\">\r\n\t\t\t\t<header class=\"starlight-legal-page__hero\">\r\n\t\t\t\t\t<span class=\"starlight-resource-page__eyebrow\">LEGAL<\/span>\r\n\t\t\t\t\t<h1 id=\"starlight-legal-refund-title\">Refund Policy<\/h1>\r\n\t\t\t\t\t<p>This Refund Policy explains the difference between refunds for KZ Pay software purchases and refunds of customer payments processed by a merchant through Kaspi Pay.<\/p>\r\n\t\t\t\t\t<div class=\"starlight-legal-page__meta\" aria-label=\"Policy metadata\">\r\n\t\t\t\t\t\t<span>Last updated: September 8, 2026<\/span>\r\n\t\t\t\t\t\t<span>Current policy<\/span>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/header>\r\n\r\n\t\t\t\t\r\n\t\t\t\t<div class=\"starlight-legal-page__layout\">\r\n\t\t\t\t\t\t\t<nav class=\"starlight-legal-page__toc\" aria-label=\"Legal page sections\">\r\n\t\t\t<strong>On this page<\/strong>\r\n\t\t\t<ol>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#purpose\">Purpose<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#kz-pay-software-purchase-refunds\">KZ Pay Software Purchase Refunds<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#freemius-checkout-and-billing\">Freemius Checkout and Billing<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#trial\">Trial<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#subscriptions-and-cancellations\">Subscriptions and Cancellations<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#how-to-request-a-software-refund-review\">How to Request a Software Refund Review<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#non-refundable-situations\">Non-Refundable Situations<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#merchant-customer-payment-refunds\">Merchant Customer Payment Refunds<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#no-confusion-between-software-and-store-payments\">No Confusion Between Software and Store Payments<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#abuse-fraud-or-policy-misuse\">Abuse, Fraud or Policy Misuse<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#statutory-rights\">Statutory Rights<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#contact\">Contact<\/a><\/li>\r\n\t\t\t\t\t\t\t<\/ol>\r\n\t\t<\/nav>\r\n\t\t\r\n\t\t\t\t\t<div class=\"starlight-legal-page__content\">\r\n\t\t\t\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"purpose\">\r\n\t\t\t\t<h2>Purpose<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>This Refund Policy explains how refund questions are handled for KZ Pay software purchases and how that differs from refunds of payments made by a merchant&#039;s own customers.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"kz-pay-software-purchase-refunds\">\r\n\t\t\t\t<h2>KZ Pay Software Purchase Refunds<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Group Starlight evaluates KZ Pay software purchase refund requests case by case.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>The decision depends on the reason for the request, product access, subscription status, support history, checkout records, payment-provider records, suspected misuse and applicable law.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Submitting a request does not guarantee a refund.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"freemius-checkout-and-billing\">\r\n\t\t\t\t<h2>Freemius Checkout and Billing<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>KZ Pay checkout, subscriptions, billing, invoices, payment information, license information, Customer Portal data and subscription status may be handled through Freemius.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Refund processing, cancellation controls, invoices and billing records may be handled through Freemius or its payment providers.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"trial\">\r\n\t\t\t\t<h2>Trial<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>KZ Pay currently offers a 7-day free trial with no credit card required when the free-trial checkout flow is used.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>If the customer chooses a paid trial or direct purchase checkout flow, the payment terms shown at checkout apply.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"subscriptions-and-cancellations\">\r\n\t\t\t\t<h2>Subscriptions and Cancellations<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Cancellation stops future access or renewal according to the active Freemius subscription configuration.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Cancellation does not automatically refund previous charges. Customers should cancel before the next renewal date if they do not want the subscription to continue.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"how-to-request-a-software-refund-review\">\r\n\t\t\t\t<h2>How to Request a Software Refund Review<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Contact KZ Pay product support at support@group-starlight.com and include the purchase email, license\/order reference if available, product name and reason for the request.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Do not send card numbers, Kaspi Pay API keys, passwords or private customer payment credentials.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"non-refundable-situations\">\r\n\t\t\t\t<h2>Non-Refundable Situations<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Refunds may be refused where the request is connected to misuse, abuse, chargeback fraud, redistribution, license sharing, unsupported environments, third-party service decisions, completed custom work, or issues outside the KZ Pay product scope.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Refunds may also be refused where the customer continued using the product after the issue was resolved or after receiving support.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"merchant-customer-payment-refunds\">\r\n\t\t\t\t<h2>Merchant Customer Payment Refunds<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Refunding a KZ Pay software purchase is different from refunding a customer&#039;s Kaspi payment processed by a merchant.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Automatic API refunds are not available with the current Kaspi QR integration. Process the monetary refund in the Kaspi Pay app first, then record it in WooCommerce.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>KZ Pay is independently developed by Group Starlight and is not affiliated with, endorsed by, sponsored by, or an official product of Kaspi.kz. Kaspi and related trademarks belong to their respective owners.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"no-confusion-between-software-and-store-payments\">\r\n\t\t\t\t<h2>No Confusion Between Software and Store Payments<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Group Starlight does not control the merchant&#039;s customer relationship, product returns, shipping, store policies or Kaspi Pay account decisions.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Merchants remain responsible for their own customer refund policies and payment records.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"abuse-fraud-or-policy-misuse\">\r\n\t\t\t\t<h2>Abuse, Fraud or Policy Misuse<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Group Starlight may evaluate refund requests for suspected fraud, abuse, chargeback misuse, license misuse or violation of the Terms &amp; Conditions.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Group Starlight may suspend support, downloads, updates or license access where misuse or policy violation is detected.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"statutory-rights\">\r\n\t\t\t\t<h2>Statutory Rights<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Nothing in this Refund Policy limits rights that cannot be limited under applicable law.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t<section class=\"starlight-legal-page__section\" id=\"contact\">\r\n\t\t\t\t<h2>Contact<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>For refund questions about KZ Pay software purchases, contact support@group-starlight.com.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t<section class=\"starlight-legal-page__related\" aria-label=\"Related legal pages\">\r\n\t\t\t<h2>Related legal pages<\/h2>\r\n\t\t\t<div class=\"starlight-legal-page__related-grid\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/ru\/terms-and-conditions\/\">\r\n\t\t\t\t\t\t<strong>Terms &amp; Conditions<\/strong>\r\n\t\t\t\t\t\t<span>Commercial terms for website and software use.<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/ru\/software-license\/\">\r\n\t\t\t\t\t\t<strong>Software License Agreement<\/strong>\r\n\t\t\t\t\t\t<span>License terms for KZ Pay.<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/ru\/privacy-policy\/\">\r\n\t\t\t\t\t\t<strong>Privacy Policy<\/strong>\r\n\t\t\t\t\t\t<span>How checkout, licensing and support data is handled.<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t<section class=\"starlight-legal-page__contact\" aria-label=\"Legal contact details\">\r\n\t\t\t<h2>Contact<\/h2>\r\n\t\t\t<p>For legal, privacy or KZ Pay policy questions, contact Group Starlight using the details below. Do not send passwords, Kaspi Pay API keys or other credentials.<\/p>\r\n\t\t\t\t\t\t\t<dl>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<dt>Legal contact<\/dt>\r\n\t\t\t\t\t\t<dd>support@group-starlight.com<\/dd>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<dt>Product support<\/dt>\r\n\t\t\t\t\t\t<dd>support@group-starlight.com<\/dd>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<dt>Legal entity<\/dt>\r\n\t\t\t\t\t\t<dd>Starlight Group DOO<\/dd>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<dt>Headquarters<\/dt>\r\n\t\t\t\t\t\t<dd>POSLOVNI CENTAR - KULA A, BSC, BAR, Montenegro<\/dd>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<dt>Telephone<\/dt>\r\n\t\t\t\t\t\t<dd>+382 (068) 645-102<\/dd>\r\n\t\t\t\t\t\t\t\t\t<\/dl>\r\n\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/article>\r\n\t\t<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"LEGAL Refund Policy This Refund Policy explains the difference between refunds for KZ Pay software purchases and refunds&hellip;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-2220","page","type-page","status-publish","cs-entry"],"_links":{"self":[{"href":"https:\/\/group-starlight.com\/ru\/wp-json\/wp\/v2\/pages\/2220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/group-starlight.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/group-starlight.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/group-starlight.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/group-starlight.com\/ru\/wp-json\/wp\/v2\/comments?post=2220"}],"version-history":[{"count":0,"href":"https:\/\/group-starlight.com\/ru\/wp-json\/wp\/v2\/pages\/2220\/revisions"}],"wp:attachment":[{"href":"https:\/\/group-starlight.com\/ru\/wp-json\/wp\/v2\/media?parent=2220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}